XGEN Brands - Frequently Asked Questions
Products
In certain instances, yes. Contact us with your request and we will notify you within 24 hours of availability.
All the information available is detailed on each product page. In certain instances, we may be able to provide more details if needed. Please contact us for more information.
Yes, all products outside of apparel, lingerie and accessories come with a one-year limited warranty. Please visit our warranty page for more information.
Orders
All information on your order can be found in the emails that are sent to you after checkout.
Email confirmations are sent to you after your order has been placed and shipped. We also send email notifications if there are any problems in processing your order. Please check your spam/junk folder as well, sometimes our emails accidentally end up there.
Our policy is to wait 15 business days before declaring a United States order lost. We wait 30 business days for international shipments. If you are not in the United States, you should check with your local postal or customs office, as many times an order is held there. If your order has not arrived within these time frames, please contact us, and include your order date and order number in your correspondence.
Returns
We only accept returns for unused, un-opened products. Please read our policy for more information.
Billing
XGEN, LLC will show on your credit card statement after your purchase has been processed.
Any further questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.